Airports Council International (ACI) World, in partnership with travel technology company Amadeus, announces the winners of the highly anticipated 2024 ASQ Airport Experience Awards. These awards, celebrated as the benchmark for excellence in airport customer experience, are determined exclusively by passengers.

The ASQ Awards are based on the aviation industry's most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travellers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.

2024 inductees to the ACI World Director General's Roll of Excellence

The ACI World Director General's Roll of Excellence is one of the highest honors in the airport industry, recognizing airports that have consistently excelled in service over the past decade. This year, 10 airports are inducted into this prestigious list, celebrating their sustained commitment to excellence. Inductees include:

• Alicante - Elche Airport
• Beijing Daxing International Airport
• Copenhagen Airport
• El Hierro Airport
• Hartsfield-Jackson Atlanta International Airport
• Inverness Airport
• Jenderal Ahmad Yani International Airport
• Juanda International Airport
• Salalah Airport
• Shijiazhuang Zhengding International Airport

ASQ Awards: Full List of 2024 Winners

Best Airports by Size and Region

Africa

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

• Bram Fischer International Airport (Bloemfontein, South Africa)
• George Airport (George, South Africa)
• Ivato International Airport (Antananarivo, Madagascar)

2 to 5 million passengers per year

• Dakar Blaise Diagne International Airport (Diass, Senegal)
• Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)

5 to 15 million passengers per year

• Casablanca Mohammed V Airport (Casablanca, Morocco)
• Marrakech Menara Airport (Marrakech, Morocco)

Asia-Pacific

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

• Kannur International Airport (Kannur, India)
• Pattimura International Airport (Ambon, Indonesia)
• Zhangjiakou Ningyuan Airport (Zhangjiakou, China)

2 to 5 million passengers per year

• Chandigarh Airport (Chandigarh, India)
• Jenderal Ahmad Yani International Airport (Semarang, Indonesia)
• Langkawi International Airport (Langkawi, Malaysia)
• Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)
• Supadio Airport (Pontianak, Indonesia)
• Yogyakarta International Airport (Java, Indonesia)

5 to 15 million passengers per year

• Juanda International Airport (Surabaya, Indonesia)
• Mactan-Cebu International Airport (Lapu-Lapu, Philippines)
• Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
• Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
• Sultan Hasanuddin International Airport (Ujung, Indonesia)

15 to 25 million passengers per year

• Haikou Meilan International Airport (Haikou, China)
• I Gusti Ngurah Rai Airport (Bali, Indonesia)
• Rajiv Gandhi International Airport (Hyderabad, India)

25 to 40 million passengers per year

• Beijing Daxing International Airport (Beijing, China)
• Qingdao Jiaodong International Airport (Jiaozhou, China)

Over 40 million passengers per year

• Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
• Guangzhou Baiyun International Airport (Guangzhou, China)
• Incheon International Airport (Incheon, Republic of Korea)
• Indira Gandhi International Airport (Delhi, India)
• Shanghai Pudong International Airport (Shanghai, China)
• Shenzhen Bao'an International Airport (Shenzhen, China)
• Singapore Changi Airport (Singapore, Singapore)
• Soekarno-Hatta International Airport (Jakarta, Indonesia)

Europe

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

• El Hierro Airport (Valverde, Spain)
• Girona-Costa Brava Airport (Costa Brava, Spain)
• Inverness Airport (Inverness, United Kingdom)
• Pamplona Airport (Pamplona, Spain)
• Reus Airport (Reus, Spain)
• Zaragoza Airport (Zaragoza, Spain)

2 to 5 million passengers per year

• Milas–Bodrum Airport (Milas, Turkey)
• Newcastle International Airport (Newcastle, United Kingdom)
• Rome Ciampino Airport (Rome, Italy)
• Tallinn Airport (Tallinn, Estonia)

5 to 15 million passengers per year

• Ankara Esenboğa Airport (Ankara, Turkey)
• Izmir Adnan Menderes Airport (Izmir, Turkey)
• Malta International Airport (Luqa, Malta)
• Milan Linate Airport (Milan, Italy)
• Prague Airport (Prague, Czech Republic)
• Sevilla Airport (Seville, Spain)
• Sofia Airport (Sofia, Bulgaria)
• Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)

15 to 25 million passengers per year

• Alicante - Elche Airport (Alicante, Spain)
• Budapest Ferenc Liszt International Airport (Budapest, Hungary)
• Helsinki Airport (Helsinki, Finland)

25 to 40 million passengers per year

• Copenhagen Airport (Copenhagen, Denmark)
• Palma de Mallorca Airport (Palma, Spain)
• Zurich Airport (Zurich, Switzerland)

Over 40 million passengers per year

• iGA Istanbul Airport (Istanbul, Turkey)
• Rome Fiumicino Airport (Rome Fiumicino, Italy)

Latin America - Caribbean

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

• Carrasco International Airport (Montevideo, Uruguay)
• Chihuahua International Airport (Chihuahua, Mexico)
• Mazatlán International Airport (Mazatlán, Mexico)

2 to 5 million passengers per year

• Guanajuato International Airport (Guanajuato, Mexico)
• Hermosillo International Airport (Hermosillo, Mexico)
• Lynden Pindling International Airport (Nassau, Bahamas)

5 to 15 million passengers per year

• Juan Santamaria International Airport (San Jose, Costa Rica)
• Monterrey International Airport (Monterrey, Mexico)
• Quito International Airport (Quito, Ecuador)

15 to 25 million passengers per year

• Guadalajara International Airport (Guadalajara, Mexico)

Middle East

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

• Nejran Airport (Najran, Saudi Arabia)
• Salalah Airport (Salalah, Oman)

5 to 15 million passengers per year

• Muscat International Airport (Muscat, Oman)

North America

This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

Under 2 million passengers per year

• St John's International Airport (St John's, Canada)
• Victoria International Airport (Victoria, Canada)

2 to 5 million passengers per year

• Gerald R. Ford International Airport (Grand Rapids, United States of America)
• Greenville-Spartanburg International Airport (Greer, United States of America)
• Portland International Jetport (Portland, United States of America)

5 to 15 million passengers per year

• Cincinnati/Northern Kentucky International Airport (Cincinnati, United States of America)
• Indianapolis International Airport (Indianapolis, United States of America)
• Louis Armstrong New Orleans International Airport (New Orleans, United States of America)

15 to 25 million passengers per year

• Dallas Love Field Airport (Dallas, United States of America)
• Tampa International Airport (Tampa, United States of America)

25 to 40 million passengers per year

• LaGuardia Airport (Laguardia, United States of America)

Over 40 million passengers per year

• Dallas Fort Worth International Airport (Dallas, United States of America)
• Hartsfield-Jackson Atlanta International Airport (Atlanta, United States of America)
• Toronto Pearson International Airport (Toronto, Canada)

Best Airport at Arrivals Globally

This award recognizes the airports with the top 20% overall satisfaction score at arrival.

• Bahrain International Airport (Bahrain, Bahrain)
• Kempegowda International Airport (Bangalore, India)
• Mangaluru International Airport (Mangaluru, India)
• Zayed International Airport (Abu Dhabi, United Arab Emirates)

Airport with the Most Dedicated Staff

This award recognizes the top 5% of airports by region from the Departure Main Program for the efforts by key stakeholders and staff across different checkpoints.

Africa

• Casablanca Mohammed V Airport (Casablanca, Morocco)
• Dakar Blaise Diagne International Airport (Diass, Senegal)

Asia-Pacific

• Beijing Daxing International Airport (Beijing, China)
• Shenzhen Bao'an International Airport (Shenzhen, China)
• Singapore Changi Airport (Singapore, Singapore)
• Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
• Sultan Hasanuddin International Airport (Ujung, Indonesia)
• Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)

Europe

• Barcelona-El Prat Airport (Barcelona, Spain)
• Inverness Airport (Inverness, United Kingdom)
• Milas–Bodrum Airport (Milas, Turkey)
• Rome Ciampino Airport (Rome, Italy)
• Rome Fiumicino Airport (Rome Fiumicino, Italy)
• Torino Airport (Turin, Italy)

Latin America-Caribbean

• Chihuahua International Airport (Chihuahua, Mexico)
• Mazatlán International Airport (Mazatlán, Mexico)
• Monterrey International Airport (Monterrey, Mexico)

Middle East

• Muscat International Airport (Muscat, Oman)
• Salalah Airport (Salalah, Oman)

North America

• Gerald R. Ford International Airport (Grand Rapids, United States of America)
• Greenville-Spartanburg International Airport (Greer, United States of America)
• Portland International Jetport (Portland, United States of America)

Easiest Airport Journey

This award recognizes the top 5% of airports by region from the Departures Main Program for their performance on the travellers’ ease of going through the airport.

Africa

• Dakar Blaise Diagne International Airport (Diass, Senegal)
• George Airport (George, South Africa)

Asia-Pacific

• Beijing Daxing International Airport (Beijing, China)
• Juanda International Airport (Surabaya, Indonesia)
• Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
• Singapore Changi Airport (Singapore, Singapore)
• Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
• Sultan Hasanuddin International Airport (Ujung, Indonesia)

Europe

• El Hierro Airport (Valverde, Spain)
• Izmir Adnan Menderes Airport (Izmir, Turkey)
• Milas–Bodrum Airport (Milas, Turkey)
• Reus Airport (Reus, Spain)
• Rome Fiumicino Airport (Rome Fiumicino, Italy)
• Skopje International Airport (Skopje, North Macedonia)

Latin America-Caribbean

• Chihuahua International Airport (Chihuahua, Mexico)
• Mazatlán International Airport (Mazatlán, Mexico)
• Monterrey International Airport (Monterrey, Mexico)

Middle East

• Muscat International Airport (Muscat, Oman)
• Salalah Airport (Salalah, Oman)

North America

• Gerald R. Ford International Airport (Grand Rapids, United States of America)
• Greenville-Spartanburg International Airport (Greer, United States of America)
• Portland International Jetport (Portland, United States of America)

Most Enjoyable Airport

This award recognizes the top 5% of airports by region from the Departures Main Program for their offerings (restaurants, shops, entertainment) and efforts to make the waiting time enjoyable and comfortable.

Africa

• Casablanca Mohammed V Airport (Casablanca, Morocco)
• Dakar Blaise Diagne International Airport (Diass, Senegal)

Asia-Pacific

• Beijing Daxing International Airport (Beijing, China)
• Juanda International Airport (Surabaya, Indonesia)
• Singapore Changi Airport (Singapore, Singapore)
• Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
• Sultan Hasanuddin International Airport (Ujung, Indonesia)
• Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)

Europe

• Ankara Esenboğa Airport (Ankara, Turkey)
• Izmir Adnan Menderes Airport (Izmir, Turkey)
• Milas–Bodrum Airport (Milas, Turkey)
• Rome Fiumicino Airport (Rome Fiumicino, Italy)
• Tallinn Airport (Tallinn, Estonia)
• Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)

Latin America-Caribbean

• Chihuahua International Airport (Chihuahua, Mexico)
• Mazatlán International Airport (Mazatlán, Mexico)
• Monterrey International Airport (Monterrey, Mexico)

Middle East

• Queen Alia International Airport (Amman, Jordan)
• Salalah Airport (Salalah, Oman)

North America

• Gerald R. Ford International Airport (Grand Rapids, United States of America)
• Greenville-Spartanburg International Airport (Greer, United States of America)
• Indianapolis International Airport (Indianapolis, United States of America)

Cleanest Airport

This award recognizes the top 5% of airports by region from the Departures Main Program for their overall cleanliness, an element that is key to the satisfaction of passengers.

Africa

• Casablanca Mohammed V Airport (Casablanca, Morocco)
• Dakar Blaise Diagne International Airport (Diass, Senegal)

Asia-Pacific

• Beijing Daxing International Airport (Beijing, China)
• Guangzhou Baiyun International Airport (Guangzhou, China)
• Juanda International Airport (Surabaya, Indonesia)
• Shenzhen Bao'an International Airport (Shenzhen, China)
• Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
• Singapore Changi Airport (Singapore, Singapore)
• Sultan Aji Muhammad Sulaiman International Airport (Kalimantan, Indonesia)
• Sultan Hasanuddin International Airport (Ujung, Indonesia)

Europe

• El Hierro Airport (Valverde, Spain)
• Izmir Adnan Menderes Airport (Izmir, Turkey)
• Milas–Bodrum Airport (Milas, Turkey)
• Pamplona Airport (Pamplona, Spain)
• Rome Fiumicino Airport (Rome Fiumicino, Italy)
• Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)

Latin America-Caribbean

• Chihuahua International Airport (Chihuahua, Mexico)
• Mazatlán International Airport (Mazatlán, Mexico)
• Monterrey International Airport (Monterrey, Mexico)

Middle East

• Muscat International Airport (Muscat, Oman)
• Salalah Airport (Salalah, Oman)

North America

• Gerald R. Ford International Airport (Grand Rapids, United States of America)
• Greenville-Spartanburg International Airport (Greer, United States of America)
• Indianapolis International Airport (Indianapolis, United States of America)